A business loss in any shape or form is very distressing because it’s one thing that you’ve bought up from the ground and worked hard at. It’s your pride and joy and it’s understandable that you’re feeling disheartened and at very much of a loss. However, it’s now time to bring your business back to where it was so that you can continue growing your empire. Here’s some tips on how to come back after a business loss.
There’s nothing worse than finding out that an employee of yours has been breaking the rules, not doing their job properly, also among many other reasons that you may have for dismissal. Word can get around and if the act of your ex employee was shameful then this can affect business greatly.
You should release a statement from your business to your customers in all available forms such as social media, press releases, and signs within your business that you as a business had nothing to do with the act and will happily do as much as you can to please and regain the trust of your customers. This will show that you had no part in it and are trying to rectify it, along with showing that your business is a trustworthy one.
Theft or fraud
Having your business attacked by fraudsters or theives is extremely distressing for everyone involved. It can cause a great loss in customers, especially if their personal information was stored with your company. The first thing you need to do is look into a case for defamation of character, as it’s likely that the fraudsters have tried to sign something in your businesses name. This will clear your name legally, and then you can go on to release statements explaining to your customers what has happened, and that again you will do everything in your power to make the situation right.
Everyone hears about scams within businesses and stores, and if they aren’t true they can truly break a business into pieces. We all heard of the Tesco scam where they were selling horse meat right? If a false accusation is made against your company, the first thing you will need to do is find out where the source of the accusation is from and check if they have mistaken something in the pipeline so that you can rectify it. If you can’t find the source, it’s simply a case of proving that these rumours are false. Let people come in and investigate and show that you’ve got nothing to hide. Then like the above statements, it’s time to release an apology to all of your customers so that you can then begin rebuilding the loss of your business.
Finally, remember to always keep your calm in a situation like these and think about your actions before doing anything. As long as you know you’re not in the wrong you’re bound to be able to regain trust!