The delivery service that a business provides is often one of the strongest impressions that they can give to a customer. It’s a big part of your customer service and this means it is one of the key factors that can not only lead to great feedback but also damage a companies reputation. This means it is important to create a smooth flowing and efficient delivery service for your customers. It doesn’t matter if you’re a small home-run business or a large corporation if you supply products you are going to have to have a good method in place. You will find that many of the businesses that struggle to get this vital area of their business under wraps fail, quite often in their first year.
Take a look at some of the sure-fire ways you can improve your delivery service:
Think About When The Order Arrives
Quite often you will find that a business will only start to think about the delivery service as the physical task of handing the parcel to the customer whereas. In reality, it should start from the moment the order comes in. As soon as the order is on your system you should start to deal with it. Think about having a process where you print the delivery label when you have the customer details and then it’s good to go when the order is picked. It should speed up the process and enable you to get the order out for delivery sooner.
Picking And Packing
Another crucial step is the picking and packing of the item you are shipping. It’s important to have a process in place that means the order can be picked for delivery as quickly as possible and then also have the information to hand for the way it should be packed. You want to make sure that certain items such as those that are fragile are packed well. This will reduce the number of damages in transit and ultimately reduce costs.
Method Of Delivery
There are a few ways you can deliver your items to your customers, you could use a normal postage service, a courier or if it calls for it, have your own fleet of trucks. If you do decide to have your own fleet there are few things you need to consider. You need to make sure you allocated fund to purchasing vehicles, maintaining them and then think about the fact you will need drivers. You then need to have a plan in place for tracking deliveries and looking after your drivers on the road. Using drive cams has become a popular method of doing this as it allows you to watch the footage of any delivery route that is taken. You are also going to have to have a training programme in place to make sure the drivers are providing the level of customer service you want your customers to receive.
These three ways to improve your delivery service should help you to also improve your customer service. Do you have any other ways that you can do this? Please share them in the comments below.