Modern businesses rely on their reputation more than ever before. Customers want to know that they are buying from firms that align with their values, especially millennials.
At the same time, the level of scrutiny of the average business is at an all-time high. The internet has created a permanent record of practically every newsworthy event concerning the organization. So company bosses have to be more careful than ever.
The need for effective public relations, therefore, has never been greater. Practically every firm needs at least someone who understands how the game works. Without a professional on their team, they’re pretty much waiting for disaster to happen – and it will according to firstround.com.
When you work in a PR firm your entire life, you learn a lot about the world. The problem is that the majority of businesses are oblivious. They believe that the fundamental nature of their enterprise is to create valuable products. It is not. The key to unlocking long-term success is to master PR.
Most PR Firms Will Reflect Your Desires Back At You
PR firms are in the business of helping you project a desired image into the public space. But they don’t work in a vacuum. Instead, they consult endlessly with you about the type of persona you want to come across in your outreach.
And this is where you need to be careful. Some PR professionals are in the business of selling you what you think you want, not what you actually need. If you get some pushback from a partner, that’s a good sign. Don’t settle for yes men.
Customers Want Authority
Businesses often believe that they need to become servants of their customers, bobbing, and weaving with their desires. But threading that needle is difficult. And many companies just come off looking weak.
As Elitelawyermanagement.com points out, publishing in top journals and newspapers builds authority. When businesses do this (law firms in their example), customers flock to them.
The reason for this is simple: authority is fundamentally what customers want. They don’t want to spend hours in the library, trying to figure out problems for themselves. They need somebody who will give them answers immediately.
Therefore, don’t be afraid to use your PR push to create a strong sense of authority among your customers. You want to prove that you’re the team who understands their problems better than anyone else.
You Need To Direct Your Investments To The Right Areas
You might think that investing in a public relations stunt will automatically generate some kind of return, like an advertising campaign.
But, in reality, that’s not how it works. It is a creative process, so anything you put out there needs to make sense to your audience. It also needs to tickle the right nerve. Businesses that shoot for authority tend to do well out of it.
It is important to remember that your founding team is your most crucial asset in the entire process. So long as they understand what you’re trying to achieve as a company, you’re in a good position.